FAQS NAVIGATOR
Our Guide to Common Queries
1. How do I enroll in a course?
2. What types of courses are available?
Enrollment processes vary, but typically, you’ll need to create an account on the website, browse courses, and follow prompts to enroll. Some courses may require payment while others could be free.
3. Are the courses accredited?
Some of our courses offer certificates of completion, while others may include accredited certification. Check each course description for specific details.
4. How much time do I need to dedicate to a course?
It depends on the course length, but most are self-paced. You can learn at your own convenience, whether it’s daily or a few hours per week.
5. What are the technical requirements?
You just need a device with internet access and a modern browser. Some courses may require basic tools like Zoom or Google Docs.
6. Is there any instructor support?
Yes, many courses offer direct instructor support through messages, Q&A sections, or discussion forums.
7. Can I access course materials offline?
Some materials can be downloaded for offline use. However, video content usually requires an internet connection.
8. What happens if I need to drop or withdraw from a course?
You can request withdrawal within the allowed refund period. Check our refund policy or contact support for assistance.
9. Are there any additional costs besides the course fees?
No, there are no hidden charges. All required materials are included unless otherwise stated in the course description.
10. What happens after I complete a course?
You’ll receive a certificate of completion and continued access to course materials. You can also apply your new skills right away!
1. What payment methods do you accept?
We accept credit/debit cards and other secure payment options.
2. Is my payment information secure?
Yes, all transactions are encrypted and processed through trusted, secure gateways.
3. Do you offer installment or partial payment options?
Currently, we only accept full payments at the time of course enrollment.
4. Can I pay in my local currency?
Yes, payments can be made in Pakistani Rupees (PKR) using local payment options.
5. Will I receive a receipt after payment?
Yes, you will receive a confirmation email and receipt immediately after payment.
6. Is there any discount available?
We offer discounts on selected courses during promotions. Stay tuned or subscribe to updates.
7. Why was my payment declined?
Payment may be declined due to incorrect details or bank issues. Try again or contact support.
8. Can I pay for someone else?
Yes, you can enroll on behalf of someone by using their email address during checkout.
9. Are there any hidden charges?
No, the course price shown is the final price. No hidden or extra charges apply.
10. Do you offer refunds on failed transactions?
Yes, failed or duplicate payments are fully refunded within 3–5 business days.
1. How do I check my order status?
Log in to your dashboard and go to “My Orders” to view payment and course access status.
2. Can I cancel my order after payment?
Orders can be canceled within 24 hours if the course hasn’t been accessed yet.
3. What is your refund policy?
Refunds are available within 7 days if less than 20% of the course has been completed.
4. How long does a refund take?
Refunds are processed within 3 to 7 working days after approval.
5. Can I switch to another course after purchase?
Yes, you may request a course switch within 3 days of purchase if access hasn’t begun.
6. I bought the wrong course — what should I do?
Contact support within 24 hours, and we’ll help you exchange or cancel your order.
7. Do you charge for cancellations or returns?
No, we don’t charge any extra fees for eligible cancellations or refunds.
8. Can I re-order a course I previously canceled?
Yes, you can enroll again anytime by repurchasing the course.
9. I didn’t get course access after payment — what now?
Please contact support with your payment details, and we’ll resolve it quickly.
10. Can I get a refund if I completed the course?
No, refunds aren’t available once a course is fully completed or certificate is issued.
1. How can I contact support?
You can reach us via our Contact Us page, live chat, or email at actimsolutions@gmail.com.
2. What are your support hours?
Our team is available Monday to Saturday, 24 Hours.
3. Do you offer live chat support?
Yes, live chat is available on the bottom-right corner of our website during working hours.
4. Where can I find help for a specific course?
Each course has a Q&A or discussion section to connect with instructors and other learners.
5. How fast will I get a reply?
We usually respond within 24 hours, and often much faster during business hours.
6. Can I request technical help for website issues?
Yes, we assist with login, access, or dashboard-related technical problems.
7. What should I do if I forget my password?
Click “Forgot Password” on the login page to reset your password via email.
8. Is there a help center or FAQ page?
Yes, our Help Center includes guides, FAQs, and video tutorials for common issues.
9. How do I report a bug or issue?
Please email full details and screenshots to actimsolutions@gmail.com so we can fix it.
10. Do you offer phone support?
Currently, we offer email and live chat support, but phone support may be added soon.